Help Center - Ohio

We're here to support you, Ohio! Get quick answers on everything from managing your account to exploring our unique market offerings and high-limit options. At Prime Sports, we’re dedicated to providing you with a top-tier betting experience.

How can we help?

• About Prime Sports Ohio

• Contact Prime Sports Ohio

• House Rules

Account Information

• Account Information

• Ohio Prohibited Events

• How to Sign Up for a Prime Sports Account

• Failed Verification

• How to Log in

• Forgot Account ID or Password

• Benefits of Two-Factor Authentication (2FA)

• Account Locked due to Failed Login Attempts

Promotions

• 100% up to $100 First Time Deposit Ohio Rules

• 25% up to $2,000 First Time Deposit Ohio Rules

• 25% up to $100 Reload Ohio Rules

• Big Game Sweepstake in conjunction with Push Cash

Prime Rewards

• Prime Rewards

• Rewards Point System

• Prime Rewards Additional Information

Deposit

• Deposits

• Deposit Limits

• Deposit with Venmo

• Deposit with Paypal

• Deposit with Online Banking

• Deposit with Credit/Debit Cards

• Deposit with Play+

• Why was my deposit not credited?

• Why was my deposit rejected?

Withdraw

• Withdraw with Venmo/Paypal

• Withdraw with Bank Transfer

• Withdraw with Play +

• Withdrawal crediting times

Geolocation

• XPoint required for Geolocation

• How to enable location

• Failed Geolocation Causes

• Error Codes-Geolocation

Responsible Gaming

• Responsible Gaming

• Age Verification

• Understanding Self-Exclusion

• Self-imposed account limits

Sportbetting 101

• A Beginner's Guide to Sports Betting

• Terminology