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Help Center - Ohio

We're here to support you, Ohio! Get quick answers on everything from managing your account to exploring our unique market offerings and high-limit options. At Prime Sports, we’re dedicated to providing you with a top-tier betting experience.

How can we help?

  • About Prime Sports Ohio

  • Contact Prime Sports Ohio

  • House Rules

Account Information

  • Account Information

  • Ohio Prohibited Events

  • How to Sign Up for a Prime Sports Account

  • Failed Verification

  • How to Log in

  • Forgot Account ID or Password

  • Benefits of Two-Factor Authentication (2FA)

  • Account Locked due to Failed Login Attempts

Promotions

  • 100% up to $400 First Time Deposit Ohio Rules

Prime Rewards

  • Prime Rewards

  • Rewards Point System

  • Prime Rewards Additional Information

Deposit

  • Deposits

  • Deposit Limits

  • Deposit with Venmo

  • Deposit with Paypal

  • Deposit with Online Banking

  • Deposit with Credit/Debit Cards

  • Deposit with Play+

  • Why was my deposit not credited?

  • Why was my deposit rejected?

Withdraw

  • Withdraw with Venmo/Paypal

  • Withdraw with Bank Transfer

  • Withdraw with Play +

  • Withdrawal crediting times

Geolocation

  • XPoint required for Geolocation

  • How to enable location

  • Failed Geolocation Causes

  • Error Codes-Geolocation

Responsible Gaming

  • Responsible Gaming

  • Age Verification

  • Understanding Self-Exclusion

  • Self-imposed account limits

Sportbetting 101

  • A Beginner's Guide to Sports Betting

  • Terminology

About 

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Prime Sports States 

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Only customers 21 and over are permitted to play our games. If you or someone you know has a gambling problem, call 1-800-GAMBLER.

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